DELIVERY POLICY

Granivos delivers fresh bakery products directly to customers, wholesale accounts, and corporate buyers. All products are baked fresh on the morning of delivery and dispatched in insulated packaging to maintain quality and freshness.

We currently operate delivery in Greater Accra, Ghana, with UK delivery partnerships under development.

Ghana (Active):

• Accra Metropolitan Area

• Pokuase, Amanfro and surrounding communities

• Tema, Kasoa and Spintex corridor

• Additional areas may be covered subject to minimum order requirements

United Kingdom (Coming Soon):

• Basildon and South Essex

• London (selected postcodes)

• National wholesale distribution via partner logistics network

If you are unsure whether we deliver to your location, please contact [email protected] before placing your order.

Standard Delivery:

Orders are delivered between 6:00 AM and 2:00 PM, Monday to Saturday.

Early Morning Delivery (Wholesale):

Wholesale accounts requiring early morning delivery (before 7:00 AM) must request this at the time of account setup. Subject to route availability.

Sunday Delivery:

We do not currently offer Sunday delivery. Sunday orders will be scheduled for Monday morning.

Individual and Household Orders:

Orders must be placed by 8:00 PM the evening before your required delivery date.

Wholesale Orders:

Standard wholesale orders require a minimum of 24 hours notice. Large or custom orders require 48 hours notice.

Subscription Orders:

Subscription deliveries are scheduled automatically based on your chosen frequency. Changes to your subscription must be made by 8:00 PM the evening before your next delivery.

Delivery charges are calculated based on your location and order size. Charges will be confirmed at the time of ordering.

Wholesale Accounts:

Delivery charges for wholesale accounts are agreed at the time of account setup and may be included in your supply agreement. Free delivery thresholds may apply for qualifying order volumes.

We reserve the right to update delivery charges with 14 days notice to existing customers.

All products are packaged in food-grade, insulated packaging designed to maintain freshness and temperature during transit. Pastries and temperature-sensitive products are packed separately from ambient products.

We recommend consuming fresh bakery products on the day of delivery for best quality. Storage guidance is included with each delivery.

If a delivery cannot be completed (no one available to receive, incorrect address, access issues), our driver will attempt to contact you by phone. If contact cannot be made, the order will be returned to our facility.

Failed deliveries due to customer error (incorrect address, unavailability) may be subject to a re-delivery charge. We will contact you to arrange re-delivery within 24 hours.

If your delivery arrives damaged, incomplete, or below our quality standard, please contact us within 24 hours of delivery at:

[email protected]

+233 545 950 787 (Ghana)

+44 7301 933 263 (UK)

Please see our Refund & Returns Policy for full details on how we handle quality complaints.